Yes, Packmate vacuum and roll bags are absolutely reusable, and if you take care of them they will withstand repeated use and last for many years, hence our 5 year guarantee. Go to our ‘usage tips’ page to help you prolong the life of your bags.
No, they aren’t faulty. The valve on the Travel bags is built in to the seam along the end of the bag, unlike the visible plastic Q2 valve on the vacuum bags. This allows air to be rolled out without the use of a vacuum which is very handy when travelling, camping or caravanning. If you are unable to roll out the air (because of arthritis for example) you can still use a vacuum by simply holding the nozzle just inside the opening of the bag before sliding it closed.
Our bags are most commonly used for storing bedding, bulky clothing and soft toys but our customers tell us they also use them for anything from protecting documents, photos, craft materials/fabrics, knitting wool and yarns, baby clothes, toiletries, curtains, towels etc. The bags are not intended for storing food items and we do not recommend this.
If you are storing down bedding it is better not to fully compress it so as to avoid damaging the feathers which could also potentially pierce the bags. For the same reason we would advise not storing hard/sharp objects in the bags
In the unlikely even of one of your bags having a fault, please contact us on the Freephone line: 0800 6527730 or e-mail us on: email@example.com giving us details of the fault. We will then provide you with the Freepost address for you to return the item to.
Not currently. If the bags are too big they become very heavy when filled and this would make them difficult to manoeuvre or require two people to lift them which we feel would be limiting for our customers.
The best way to open the bags is to gently pull them apart just below the opening – a bit like you would open a packet of crisps!
Some of our online stockists will ship overseas. This will change over time so the best thing to do is to check on our stockists page.
Give us a call on 0800 6527730 or e-mail us on: firstname.lastname@example.org and we’ll be happy to talk you through the online form.
Yes – you can fill the paper form in which can be found at the bottom of the Packmate Promise leaflet inside the packaging. Remember to include your e-mail address if you want us to send you your free gift and keep you updated on promotions.
We have a range of stockists both high street and online – please visit our stockist page to find the nearest to you or contact us on Freephone 0800 6527730 (email@example.com) if you’re not sure.
Yes! Just Click Here and we will send you a replacement/s. Please remember to always replace the slider on the end of your bag when you have either sealed or emptied it.
Yes, the Packmate site is now 'mobile-friendly' and you’ll notice that we have a QR Tag/code on all our packaging to give you quick and easy access to the Packmate site.
If you need to download the QR Tag app for your phone, you can do so via the following links: