Packmate Vacuum Storage Bags FAQs
Are Packmate bags reusable? How many times can I use them?
Yes, Packmate vacuum and roll bags are absolutely reusable, and if you take care of them they will withstand repeated use and last for many years, hence our 5 year guarantee. Go to our ‘usage tips’ page to help you prolong the life of your bags.
The Packmate Travel bags don’t appear to have the same valve on them as the vacuum bags - are they faulty?
No, they aren’t faulty. The valve on the Travel bags is built in to the seam along the end of the bag, unlike the visible plastic Q2 valve on the vacuum bags. This allows air to be rolled out without the use of a vacuum which is very handy when travelling, camping or caravanning. If you are unable to roll out the air (because of arthritis for example) you can still use a vacuum by simply holding the nozzle just inside the opening of the bag before sliding it closed.
What kind of items can I store in the bags?
Our bags are most commonly used for storing bedding, bulky clothing and soft toys but our customers tell us they also use them for anything from protecting documents, photos, craft materials/fabrics, knitting wool and yarns, baby clothes, toiletries, curtains, towels etc. The bags are not intended for storing food items and we do not recommend this.
If you are storing down bedding it is better not to fully compress it so as to avoid damaging the feathers which could also potentially pierce the bags. For the same reason we would advise not storing hard/sharp objects in the bags
How can I get a replacement bag if there is a fault with the bag?
In the unlikely even of one of your bags having a fault, please contact us on the Freephone line: 0800 6527730 or e-mail us on: help@packmate.co.uk giving us details of the fault. We will then provide you with the Freepost address for you to return the item to.
Are you planning to supply larger bags than the jumbo size so I can fit even more bedding/clothing in?
Not currently. If the bags are too big they become very heavy when filled and this would make them difficult to manoeuvre or require two people to lift them which we feel would be limiting for our customers.
I’m not sure how to open the bags when I want to remove my belongings – any tips?
The best way to open the bags is to gently pull them apart just below the opening – a bit like you would open a packet of crisps!
Do you supply Packmate bags out side the UK?
Some of our online stockists will ship overseas. This will change over time so the best thing to do is to check on our stockists page.
I’m trying to register for the Packmate Guarantee online and am having difficulty. Where can I get help?
Give us a call on 0800 6527730 or e-mail us on: help@packmate.co.uk and we’ll be happy to talk you through the online form.
Is there another way of registering for my Packmate Guarantee other than online?
Yes – you can fill the paper form in which can be found at the bottom of the Packmate Promise leaflet inside the packaging. Remember to include your e-mail address if you want us to send you your free gift and keep you updated on promotions.
Where can I buy Packmate bags?
We have a range of stockists both high street and online – please visit our stockist page to find the nearest to you or contact us on Freephone 0800 6527730 (help@packmate.co.uk) if you’re not sure.
I have lost my white slider off the end of the bag – can I replace it?
Yes! Just Click Here and we will send you a replacement/s. Please remember to always replace the slider on the end of your bag when you have either sealed or emptied it.
Is the Packmate site accessible from my mobile phone?
Yes, the Packmate site is now 'mobile-friendly' and you’ll notice that we have a QR Tag/code on all our packaging to give you quick and easy access to the Packmate site.
If you need to download the QR Tag app for your phone, you can do so via the following links:
- For iphone: itunes.apple.com
- For Blackberry: appworld.blackberry.com
- For Android: play.google.com
